MARBELLI
How does Mirabelli describe the purpose this chapter? (page 541, paragraph 7)
It explores these constructed ways of ” reading” texts and (customers) along with verbal performances and other manipulations of self presentation that characterize interactive service work.
According to Mirabelli, what does being literate mean when a waiter is using the menu at Lou’s? (page 544-545, paragraph 18)
To be literate here requiers something more that a ninth- grade level of literacy. More than just a factual, or literal interpretation of the words on the page , it requiers knowldge of specific practices such as methods of food preparation- that take place in a particular restaurant.
How do waiters “get the jump” in fine dining restaurants, and why, according to Mirabelli, do these waiters do this? (page 547 paragraph 26)
To gain control of selecting items from the menu and taking the authority to selct a dish for a specific customer.
Socialization- a continuing process whereby an individual acquires a personal identity and learns the norms, values, behaviour and social skills appropriate to his or her social position.
- Reader- People not involved in the service industry.
- The gap- Literacies, Identifying that they’re not textual.
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